Gravity Forms is a powerful and versatile plugin for the WordPress content management system that allows the site owner to create forms quickly and easily. Read more about Gravity Forms and its many benefits here.
One of its useful abilities is that an admin can resend email notifications from previously submitted forms with others. Notification emails can include anything from a simple message to a listing of all the fields that were filled out in a form, effectively being a copy of the entry. Notifications for a particular form can be resent one-at-a-time (individually) or several-at-once (bulk).
Resend an Individual Entry Notification
If you would like someone other than the administrator to receive a form entry’s notifications, or need to resend a notification because the original email was lost, log into the WordPress admin area, then go to the Entries section of your Gravity Form, and click on the First name of the entry you would like to resend.
Once there, go to the Notifications area on the right sidebar.
You have the option to send out one or more types of notifications, depending on which notifications are set up for the particular form. Click on the notification(s) that you would like to re-send. If you simply click Resend Notifications, the notification will go to its original recipients.
Send to Different Email Address(es)
When you choose the notification to resend, an extra field appears above the Resend Notifications button to enter one or more email addresses, separated by commas. This allows you to send the notification to a different email address than the original recipient. This overrides the default email recipient, and the original recipient will not receive a new notification.
Tip — If you do not remember who the default recipient was of a notification, rather than checking the settings on another screen and losing precious moments of your time, use the override feature to ensure that the re-sent notification goes to the correct person.
After you click the Resend Notifications button, a status message will display for several seconds to let you know the Notification was sent successfully.
Resend Multiple Entry Notifications (Bulk Action)
If you would like to resend several entries’ notifications at one time to the same person, you can use the Bulk Action button. Go to the Entries section of your Gravity Form, and select the entries that you would like to resend by clicking the boxes on the left.
Select the Bulk action dropdown menu, and select Resend Notifications. Click Apply.
The screen will darken, and a popup Resend Notifications dialogue box will appear in the middle of your screen. Select one or more Notifications to resend.
When you select a notification, a new “Send To” option will appear.
You may either click the Resend Notifications button, and the entries you have selected will be resent to the original (default) recipient, or you may enter the email address of a different recipient, and then click the Resend Notifications button and this will override the default email recipient.
After you click the Resend Notifications button, the popup area will disappear, and a message will appear for several seconds letting you know the Notification(s) were sent successfully.
A quick note about Bulk Action Resends
If you choose the Bulk Actions option and override the default email recipient with a new email address, Gravity Forms will remember that recipient and send to them in the future. This can be seen when you go to send the notification, and the override email address field does not appear even though a notification option has been selected.
To display the email address “Send To” field, click another notification option (or unclick and reclick the original notification option), and the field will reappear. Delete or overwrite the email address to send to a different email.
Gravity Forms is a flexible, highly customizable form generator for the WordPress content management system that is flexible enough to help you manage notifications to your sales team. To find out more: